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Post by twocool4u1 on Mar 16, 2011 22:48:54 GMT -8
Has anyone sold anything on ebay and been paid with Paypal, then had the buyer file a claim with paypal for the money back? I'm selling something on ebay and the buyer seems kind of sketchy. The buyer has 0 feedback, but he had his "mother" buy it. She has 39 positive, 0 negative feedback. She paid with paypal. But they are using their own courier service and are not paying for shipping. They are in the UK. Seems kind of sketchy, because this guy really wants my item and he has sent me one or two messages a day. I could be over reacting, but you never know.
I've heard if people file claims that Paypal will basically take the money out of the sellers account before the seller can prove their case.
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Post by lowpro on Mar 17, 2011 0:50:23 GMT -8
There are probably other with more eBay experience than myself. But for such scenarios as you describe, I've come to automatically withdraw the money from PayPal to my checking account the moment I'm able to. I believe what you suggest about PayPal preemptively securing funds in the event of a claim, prior to their investigation, is the case. And the way I understand it, if there are no PayPal funds in your account they can't do anything beyond continue their investigation and then temporarily suspend your account if they rule against you until you refund the requisite amount. But yeah, I always get that money out of there immediately, and I would suggest you do the same for safe keeping if this is all already in motion and you're growing wary of how it might play out.
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Post by Weekender on Mar 17, 2011 0:58:59 GMT -8
What do you mean they use their own courier service? Yeah, better be safe and arrange your own shipping requirements (Fedex, etc) if you still can, because at least you are sure they sign and receive the goods.
Apparently some say they dont receive the goods and file a claim with paypal. But if you have sent it alrready, then unreceived goods might be the grounds that they would file a claim against (they could always deny that they received the goods since they arranged for it).
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Post by lilflyingmonkey on Mar 17, 2011 2:35:12 GMT -8
There's a variety of specifics regarding the transaction that would dictate what the liabilities would be.
From a general perspective, if you accept paypal and the transaction isn't clearly conducted as an 'in-person' deal, online trackable proof of shipping and/or delivery is required (if it's a transaction over $250 signature confirmation is necessary).
Their 'courier' would not satisfy this requirement and an INR claim could not be successfully defended.
While that's not necessarily the entirety of the picture, a good rule of thumb is to run far and fast from any paypal/ebay deal that feels 'off'. The paypal buyer protection program is disbalanced to such a degree that there are too many avenues without recourse for sellers.
Though it may not apply it's never a bad idea to keep in mind that transactions with minors are not typically binding as well.
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Post by twocool4u1 on Mar 17, 2011 8:31:59 GMT -8
They have arranged for the package to be shipped by Unifreight.co.uk That company will be using DHL to pick up the package. I feel a little more safe about the transaction because DHL is a known company to me.
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Post by solar77 on Mar 17, 2011 10:11:57 GMT -8
Agree with everything lilflyingmonkey said.
Do not go forward with the transaction unless the unifreight company provides the DHL tracking number. It's not worth it.
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Post by afroken on Mar 17, 2011 10:32:44 GMT -8
The most imperative thing is getting a signature on delivery. Without a signature you would automatically lose in the event of a charge back which, dependent on the credit card that they use, can be instigated up to a year after the transaction. I learned this the hard way!
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Post by sleepboy on Mar 17, 2011 10:49:05 GMT -8
On a related note, I've always wondered - After you withdraw funds are you safe or can Paypal go after your checking account which is connected?
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Post by pricklypete on Mar 17, 2011 10:57:18 GMT -8
On a related note, I've always wondered - After you withdraw funds are you safe or can Paypal go after your checking account which is connected? I'm pretty sure they could go after your checking account easily enough. This whole deal seems off to me and I would bail if possible. |
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Post by sleepboy on Mar 17, 2011 17:10:24 GMT -8
On a related note, I've always wondered - After you withdraw funds are you safe or can Paypal go after your checking account which is connected? They can't go after that... I've won disputes from others that have screwed me in the past, but they couldn't get the funds. And my only recourse was a chargeback. Keep in mind you can only do a chargeback if you use a Visa or Mastercard, Amex and Discover has special Paypal clauses (as they are the bank vs. Visa and MC are processors only). So I only ever use a Visa or MC when buying on paypal.... That's good to know. For sellers at least. And I guess if buying, you are saying use the Visa or MC then the CC will refund you if you win the dispute even it Paypal can't get your money back? |
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Post by lilflyingmonkey on Mar 18, 2011 1:01:06 GMT -8
Paypal used to go after funds in the associated accounts until they were sued for it. The only workaround they've lined up is piggybacking negative paypal balances onto your automatic ebay seller's fees debits if you have that set up (if any have accrued).
Chargebacks will generally be succesful but it's dependent on your credit card provider and can typically be filed up to a maximum of 6 months to a year after the instance. Always a very good idea to let them know of a possible chargeback ahead of time and get their specific advisement regarding your issue. One major caveat is that debit cards with a visa/mc logo do not function the same as credit cards and do not in any way offer the same protections. Some do, some don't; by and large they've come a very long way in these coverages but many offer no recourse whatsoever in a dispute of this type.
Conversely, paypal doesn't much care for chargebacks outside of their dispute resolution console. If your dispute is unsuccessful and the amount is for more than a few hundred dollars I would legitimately count on your paypal account being terminated if a chargeback is pursued. They're not quite as draconian with it now as they were but it's not rare by any means.
If it's a buyer initiated shipment, their ability to ship to an unconfirmed or non-matching paypal address as well as the possibility of their ability to re-route the package after you've confirmed the address are liabilities in this instance. Online trackable delivery/signature confirmation is a must.
If you go ahead with the transaction and luck doesn't go your way keep in mind that paypal is a very difficult company to deal with for issues of this type. It is standard practice for them to use any and all resources at their disposal to avoid resolutions that cost them anything. It is not uncommon for them to lie, lose paperwork and hang up on you. All told it's essentially a war of attrition; call incessently until you get a customer service representative who seems to clearly understand your side of the issue and stay on the phone with them until they fully resolve your claim. If they will not or cannot do that, make sure to get their first and last name, their direct line as well as the name of the department they work in.
Best of luck to you in any event.
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Post by grotesqueanimal on Mar 20, 2011 10:24:02 GMT -8
Thanks for all the information which could be useful in case I ever sell something on ebay. Right now I am more the buyer type  With limited stuff, and even if it is a poster for just 75$, I always ask the seller for registered delivery (since it is me who pays for shipping anyways), and so far had no problems, but the most expensive stuff I ever purchased on ebay was maybe 450$. When it comes to purchasing more expensive items, has anyone here ever used the escrow service offered from ebay? The concept sounds good (buyer transfers amount to a third party which transfers it only to the seller when the buyer has received the item as described) but does it really work? I'd probably cancel a transaction when the other party won't agree to use this service. |
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