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Post by highbrow on Dec 25, 2009 0:58:03 GMT -8
I purchased a Thomas Doyle ( most recent posted one ) as a small stocking stuffer for my wife ( really for me I purchase her a piece of art each year ) anyway was suppose to arrive yesterday but FED EX FED UP and I had to go to fed ex and pick it up today, I was taking it out of the box to inspect before wrapping and it seems it is dead   as you can see the lady is completely gone, and the rock has been freed from the base, the packaging on it was good so I am not sure how this happened. here is what it should look like, I have emailed the gallery but my fear is if they try to fix it it will never be what it originally was suppose to be.  any thoughts so sad I was so looking forward to this living on my shelf |
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Post by Weekender on Dec 25, 2009 2:56:34 GMT -8
OMG  Such a nice piece to be wasted! So sad, How would FEDEX and LBP fix the situation? So bad it happened to the piece.......Maybe Thomas Doyle could fix it up for you....... |
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Post by jemappellekat on Dec 25, 2009 4:39:52 GMT -8
Fed Ex is ridiculous. They BENT a print that was supposed to be a gift. And not "slightly bent", but rather F*CKIN' BENT-BENT.
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Post by highbrow on Dec 25, 2009 8:25:35 GMT -8
I dont know I am truly sick about it, first cause I went through super extra getting it overnighted then because I know it will never be the same if repaired I emailed Beau and called I am truly sick it is rare I find something art wise my wife likes.
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Post by sleepboy on Dec 25, 2009 8:47:10 GMT -8
Wow, that sucks. Where did the glass go? I hope it's insured.
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Post by highbrow on Dec 25, 2009 10:27:11 GMT -8
The glass arrived fine, I also hope the gallery insured it as well and am curious how this will work out I have to belive BEAU will make this right I am more pissed again it was a xmas gift for the wife
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Post by grotesqueanimal on Dec 26, 2009 12:21:07 GMT -8
What a nightmare. I feel so sorry for you.
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Post by highbrow on Dec 26, 2009 19:45:30 GMT -8
tried Gallery today and have to assume they arte closed up for Holiday hopefully I will hear Monday from them,
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Post by jemappellekat on Dec 27, 2009 3:34:46 GMT -8
tried Gallery today and have to assume they arte closed up for Holiday hopefully I will hear Monday from them, You assume correctly. From an generic e-mail sent by LBP: ----------------------------- HOLIDAY HOURS Closed: December 21 - January 3rd, 2010 Gallery Re-opens: January 5th, 2010 For appointment viewing contact the gallery |
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Post by highbrow on Dec 27, 2009 21:56:53 GMT -8
Guess I will have to play the waiting Game, I have to assure myself Gallery will handle this correctly
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Post by ken on Dec 28, 2009 1:15:00 GMT -8
I'm sure LBP will handle it correctly. It's so crazy how it was damaged, the lady is completely missing?!?!?! I've gotten prints bent by UPS, Fedex and the USPS, what's people's take on DHL?
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Post by highbrow on Dec 28, 2009 6:59:43 GMT -8
I am not sure if she is located somewhere with in the bubble wrap, Ironic cause I let me wife open it prior to out XMAS festivities and as she was going through it opening the first box she said great is it a sculpture, and I laughed then she said with the way my day is going it will be broken and low and behold here it is. I have not looked very hard for the lady as I was so frustrated with the broken piece so 99 percent chance she is in the bubble wrap.
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Post by oldfartatplay on Dec 29, 2009 6:22:35 GMT -8
Sorry to hear this highbrow. I always worry about something like this happening. I'm sure it will be taken care of though.
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Post by LeBasse Projects on Dec 29, 2009 17:19:47 GMT -8
We are on it. I have a feeling FedEx "Tossers" are probably rougher than normal over the holidays. Thomas actually packs these pieces to withstand major damage, but even with double boxed protection it seems this one get a little dinged up.
I suspect with a bit of TLC Mr. Doyle will be able to rescue this one.
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Post by highbrow on Dec 29, 2009 21:25:11 GMT -8
LBP has gone above and beyond getting this handled, and I hope it is only some TLC to bring this back to life
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Post by |peetov| on Dec 29, 2009 23:00:16 GMT -8
major bummer. hope it gets fixed up for you.
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Such a nice piece to be wasted! So sad, How would FEDEX and LBP fix the situation? So bad it happened to the piece.......Maybe Thomas Doyle could fix it up for you.......
