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Post by svenman on Nov 7, 2010 13:30:40 GMT -8
if the stories above are a reflection of how kaws values his collectors, then he is a fucking douche. Agreed....not a way to run a buisness or hold a fan base. Though I wonder if he even oversee's these matters himself, not likely. not personally, i'm sure - but his customer service is a reflection of how instructs his staff to take care of his collectors. seems like the message is 'fuck them, i'm going to the bank...'
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Post by highbrow on Nov 7, 2010 13:34:38 GMT -8
Great point but if not mistaken his staff is one person, I know Fedex said my slip showed his signature on it for pick up. I know when I worked in corporate America if my asistant shipped a package her name was on it, even if it was my package being shipped. Maybe he is better to just let the stores rape us on price and not sell items on line anymore if he cant keep up a legit store front with a way to contact.
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Post by mancub on Nov 7, 2010 13:44:47 GMT -8
not personally, i'm sure - but his customer service is a reflection of how instructs his staff to take care of his collectors. seems like the message is 'fuck them, i'm going to the bank...' It sure appears that way doesn't it. I saw my very first KAWS in person just earlier this week, his Pinocchio and Jiminy-cricket.
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Post by lowpro on Nov 7, 2010 14:13:45 GMT -8
Ha. Why don't you tell us how you really feel, sven
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Post by svenman on Nov 8, 2010 4:46:34 GMT -8
i've had my fair share of shipping problems, but a total disregard for customer service makes my blood boil. to ignore collectors like this who have had genuine problems with the service they have paid good money for is downright ignorant and should not be suffered.
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Post by Weekender on Nov 8, 2010 6:47:34 GMT -8
i've had my fair share of shipping problems, but a total disregard for customer service makes my blood boil. to ignore collectors like this who have had genuine problems with the service they have paid good money for is downright ignorant and should not be suffered. Totally agree. Bad customer service should not be tolerated. We are paying hard earned money.
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