Shipping help

[highbrow]

I got an email that Fed Ex delivered my Kaws package to my front door, when I got home no package any ideas on who I contact first on this one, do i email kaws who never replies or do i deal with fedex. Also does kaws put insurance on his items or am I gonna have to take up with FEDEX and my CC

thanks

[Weekender]

Oct 30, 2010 14:27:10 GMT -8 insomniac said:

Oct 30, 2010 14:23:11 GMT -8 highbrow said:

I got an email that Fed Ex delivered my Kaws package to my front door, when I got home no package any ideas on who I contact first on this one, do i email kaws who never replies or do i deal with fedex. Also does kaws put insurance on his items or am I gonna have to take up with FEDEX and my CC

thanks

you contact fedex.

Agree. Usually Fedex should produce proof that it was received and signed by someone, without proof, they should be responsible. Usualy when the merchandise leaves the seller as can be seen from the tracking status then any damage or lost should be borne by insurance, if without insurance, then Fedex could be liable. But it is a pain indeed. Hope it gets recovered!

[lowpro]

Have you built a longstanding enough relationship with your delivery guy for him to sign for you and leave the packages at his discretion and without worry? That's how it was when I lived out in the sticks. But now back in Center City Philly, I gotta sign for everything, with good reason. Do you live in suburbia? Just wondering. But yes, first step is Fedex. kawsone should insure their stuff, as I think all business accounts are required of having. Might suck, but you'll at least get your money back.

[highbrow]

Lowpro I just moved back to Fort Lauderdale, this was my second delivery from fedex. What really threw me off was it clearly stated it would be delivered on Nov. 2 when I got the email today telling me package was delivered. I figured I should start to make my way home as my wife was at work, I got and I live in downtown so there is alot of foot traffic in front of my door, it is a townhouse so I looked and all that was there was a note saying delivered at 1030. it is odd because first I was home till 11 when I took my wife to work, and then who deliveries on Saturday for fed ex ground. So I called fed ex and we shall see what happens. But I have never had an issue with fed ex so never had to do any kind of cliam. So what is my next step

[lowpro]

Ok. I thought I recall you saying you moved back to FL. Are you certain the notice they left wasn't a deliver attempt notice, stating they came at 10:30 and there was no answer..despite you being home of course. With both private carriers, I don't believe they leave notice of the delivery actually being made. They just leave the package. Perhaps if signature was required and they deemed it appropriate to leave, they also leave a note with the package. Have you tracked it? That should tell you right off if it was just an attempt or whether it says delivered. I'm sure you have, just checking.

Even if this is some mixup and it was only an attempted delivery, I'd make clear with both Fedex and UPS next time you see them to not leave packages at their discretion under any circumstances. It's a recipe for disaster in a city.

[highbrow]

Lowpro,

I also thought shipping notice or sign notice, sadly when i called Fedex they said delivered. Guess we will wait and see, hopefully I am not out 380 bucks for my tweetys which I will now have to buy somewhere else Darn It

[highbrow]

Yes I have never given any carrier permission to leave packages, and am shocked at the amount of people in my area that allow fedex or fedex has taken it apon themselves to leave packages. Everyday I see a package at someones door, and my home is downtown surrounded by not the nicest area ( please not like most downtowns bad areas surround the nice ones ) so I guess Fedex has told me they will investigate whatever that means

[lowpro]

I retain a UPS mailbox just for these sorts of reasons. It's safe and secure and there's always someone there to sign for a delivery. I got it a couple years back when in between moves and just kept it ever since. I now live in a not so great part of the city. I mean, I feel perfectly safe, perhaps because I've been in and around the city for so long and know it's nuances. But by most standards, and even though I love the city to death, most parts not directly within the Old City to Rittenhouse stretch of Center City could be considered not so great, at least in the sense that a package will 100% get swiped from a door step if accidentally left for longer than a few mins. So figured it was with the few hundred bucks a year to maintain peace of mind and have all my art and other valuable deliveries sent there.

[highbrow]

I will now be looking at this option on Monday

[highbrow]

And it continues, Fedex was kind enough to call today and tell me the package is lost, well they tell me the package was left on my door, and since it wasnt on my door when I got home we agree on it being lost. the driver can not remember anything about it. So I am told that the shipper needs to make a claim with fedex. I do not fore see KAWS making a fedex claim, so what is my next step do I dispute with my CC? and let Kaws figure it out with his bank?

[mancub]

I use to ship my work out with Fedex but then switched to UPS. When filling out the information there is an option to have it signed for on delivery (which of course costs extra). You would think a courier service would make it mandatory but it isn't and if the sender doesn't choose that option I believe they leave it on the door step and unsigned (unless a delivery charge is required in which case a signature is needed). At least this is what I have been led to believe. Good luck recovering it or working something out with the artist.

[mancub]

Also, I would email KAWS. Being in business for yourself is tough but being good in business means being good to your clients. Maybe there is some way he can smooth things over with you?

[highbrow]

I have emailed the only email I have which is the one that sends shipping ino [e-mail] if anyone has any other ideas, thanks guess I will have to dispute with CC

[mancub]

He produces and sells a lot so he likely has someone running his shop for him. If the response is slow you could always try contacting him on a social networking site like facebook (personal or fan page)?

[Weezy]

FYI. If you're having art imported to California, the Equalization Board is tracking the import declared value on art and other purchases and sending use tax bills. Got hit with a $2,000 surprise for my Vhils and Francis. And conveniently they just increased sales taxes to VAT levels in CA.

[sleepboy]

Nov 3, 2010 16:38:15 GMT -8 mancub said:

He produces and sells a lot so he likely has someone running his shop for him. If the response is slow you could always try contacting him on a social networking site like facebook (personal or fan page)?

I don't think he does social networking.

[highbrow]

Guess Chase will cover the dispute and let him figure out on his end, both I and Fed ex have left messages at what I assume is his studio and I also emailed three times

[lowpro]

Nov 3, 2010 20:40:32 GMT -8 Weezy said:

FYI. If you're having art imported to California, the Equalization Board is tracking the import declared value on art and other purchases and sending use tax bills. Got hit with a $2,000 surprise for my Vhils and Francis. And conveniently they just increased sales taxes to VAT levels in CA.

Very interesting. I had read an article that instituting VAT taxes in the US was potentially on the horizon as it could generate a huge amount of revenue for the country. I forget the number they estimate but it was sizable to say the least. Had thought it would've have been mandated at the Federal level first and foremost. Interesting that it's rolled out quietly at the state level, not surprsignly in LA. Was this not big news out there? Were you Cali residents aware of the passing of any new legislation regarding value added taxes? Just wondering. Collecting for this long, I knew it was only a matter of time before the US followed suite with the rest of the developed world and we got hit, especially with the national debt where it rests. Sad day for sure.

..Found the article I read over the summer bookmarked. Here's a snipet of the piece..

"The case for a VAT is simple: The U.S. government's fiscal gap is widening by the hour. The deficit for 2009 alone was a cool $1.4 trillion, and it's projected to hit $1.6 trillion this year. By the end of the year, the Office of Management and Budget says the gross federal debt will stand at $13.8 trillion. As Bruce Bartlett, a former Reagan economic advisor who supports a VAT, puts it, "The U.S. needs a money machine." A VAT, because it touches every transaction, is just that: The Congressional Research Service estimates that each one percent of a value-added tax would raise $50 billion. That's real money."

[stingers]

Fed ex is evil . I won't buy anything from sellers that insist on using them .

[sleepboy]

Actually ran into this problem with not filing my used tax for the last three years (I live in California). Now, I have to go back online and efile it. It's for anything you buy for your business that you didn't pay sales tax on that you bought out of state. As far as I know, if you buy anything like that for your personal use (like paintings), you are supposed to record it on your personal tax return.

I don't know if this is different than what you are talking about.

[jediak]

In regards to the whole Fed Ex Kaws fiasco, people may recall I had a really hard time with the delivery of my 4 footer as I posted the experience on these boards. Based on that experience you might be screwed, Fed Ex took zero responsibility for my problems and it only got worse the higher up the food chain it got when talking with them. As for trying to communicate with anyone from Kawsone.com, I sent 3 emails and never heard back in any shape size or form, they seem to operate with the attitude that once it ships ANY problems that occur are yours to deal with, I believe someone here pointed out to me that this is in the sales agreement. It’s an interesting problem we face now days when simply stating something absolves one of any responsibility and it stinks. The fact of the matter is in the last two months many people have complained about the way Kaws’s works are being sold, distributed and delivered, Brain seems to have taken some interest in the noise being created but only time will tell if genuine solutions are provided.

[lowpro]

To further add weight to the hopelessness here (sorry Cory ), kawsone wouldn't even respond to me when I reached out to them regarding the deeply flawed OG 4FT Companion. Admittedly, it was purchased from ToyTokyo. But still, how was this not caught before shipping and how could they not be compelled to help right the situation. Resolving this was a nightmare in which I had to end up paying the $500 freight shipping back to NYC to get my money back. I know I've posted an image before, but just as a refresher. Hate looking at this.

[svenman]

if the stories above are a reflection of how kaws values his collectors, then he is a fucking douche.

[mancub]

Nov 7, 2010 12:33:58 GMT -8 svenman said:

if the stories above are a reflection of how kaws values his collectors, then he is a fucking douche.

Agreed....not a way to run a buisness or hold a fan base. Though I wonder if he even oversee's these matters himself, not likely.

[highbrow]

LOWPRO I remember seeing that image on other boards as well as here if not mistaken, Sven I agree. I guess I am lucky I only have to dispute 380 dollars and not a 4fter. Either way I have ordered the items at a higher cost and will bite the bullet as I am sure my CC will stand behind me